I didn't understand. Please enter your four to twelve digit telephone PIN."
I'm not currently a customer of Bank of America. I was interested in opening an account, and this is the phone number on their website. However, I couldn't reach anyone. The automated menu asks for a telephone access ID, card or account number. After not responding, it said you must provide the requested information to speak with an agent for security reasons or use the automated system. There were no instructions on accessing an automated system, though. I tried pressing 0, but it just repeated the message. After two repeats, it disconnects the call.
On Bank of America's customer support page, there are several categories to choose from to get relevant contact information. This number is listed for most of them. There are different numbers for things like credit cards and auto loans. Some categories, like account changes, direct you to schedule an appointment with a local branch. If you don't have a local branch, it provides this customer support number. The general help page says this number is for general account information, lost or stolen ATM or debit cards and opening an account.
Bank of America has a customer support website. This is where you can find the phone numbers for different needs. Most of them have a corresponding page of frequently asked questions. There's also a branch and ATM locator, and you can schedule in-person appointments. For contact methods, they have phone numbers, their mailing address and links to message them through Facebook or Twitter.
The online help center has quite a few articles covering several topics. They list trending topics along the top, including routing number, bill pay, make a payment, dispute charge and Erica virtual assistant. It looks like they have articles covering all of their products and tools. You can apply for checking, savings, CDs, credit card and loan accounts from their main home page. Each has its own landing page with information on the different options. Online banking is heavily promoted, and most of their tools are online.
It seems this phone number is only intended for current customers. You need to verify your account information to get to an agent. Even though this number is listed online as a way to open new accounts, I only see a way to do that in person at a branch or by applying on their website. Online reviews show many customers are unhappy with Bank of America's phone support. The most common reason to call is for fraud or unauthorized charges; since this is a more complex issue, I'd rather speak to someone than try to navigate it online. However, many of the bad reviews complain about the lack of help in this area.
This is Bank of America's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Bank of America agent. This phone number is Bank of America's best phone number because 420,030 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-432-1000 include Report Fraud, Card Declined, Account Access, Dispute a Charge, Missing Payment and other customer service issues. The Bank of America call center that you call into has employees from Massachusetts, Arizona, Florida and is open Mon-Fri 8am-11pm, Sat-Sun 8am-8pm ET according to customers. In total, Bank of America has 16 phone numbers. It's not always clear what is the best way to talk to Bank of America representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Bank of America. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Bank of America. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.